Help Desk Support Technician I

Help Desk Support Technician I

Summit Design and Engineering, one of the fastest growing companies in the Triangle area has an immediate need for a Help Desk Support Technician I to work in our IT Department.

Responsibilities:

• Provide general IT support for business productivity applications (e.g., Office 365; Deltek; Adobe); CAD design software (Autodesk; Bentley) and hardware (Windows laptops & desktops; network printers; iPads)
• Set-up new computers with required user profiles, software programs, mapped drives, network printers, etc. for new hires and existing employees' life-cycle upgrades
• Maintain accurate, up-to-date records within IT asset management system
• Create user accounts in O365 and Active Directory with clerical accuracy
• Resolve daily incoming help tickets in a timely manner or triage and transfer tickets to higher level support as needed
• Assist with other special IT-related projects and system upgrades as needed

Required Skills and Qualifications:

• High school diploma with a minimum of two years of related experience; or Associates or Bachelors in related field, with a minimum of one year of related experience.
• Excellent written and oral communication skills
• Strong collaborative skills and ability to work in a fast-paced team environment
• Ability to handle multiple tasks and stay organized with limited supervision
• Strong working knowledge of Windows OS (10) and Microsoft Office (O365)
• Ability to drive and travel as needed
• Ability to sit or stand and work at a computer for extended periods of time
• Must be able to lift up to 50 pounds on occasion
• Must be able to bend, stoop and kneel
• Must have a valid driver's license and an acceptable motor vehicle record

Preferred Skills and Qualifications:

• Familiarity with iOS and Apple devices
• Familiarity with MDM solutions such as Meraki or JAMF
• Familiarity with Windows Active Directory, Windows Server, and basic networking

Company Overview

Summit Design and Engineering Services is a multi-disciplined design and engineering services firm. Since 1997, Summit's success, tradition of service and expansion into new fields of practice have been based on our commitment to help our clients successfully complete projects of all types. We are headquartered in Hillsborough, North Carolina, with other offices in NC, SC, VA, FL and CO.

Why Work for Summit?

We foster a caring and collaborative work environment that also encourages commitment to the communities that we serve, our employees and clients will succeed together. We strive to be integral to the success of the communities we build. We maintain a close-knit team culture where we measure our success by the success of our people and clients. We can help you take your career to the next level!

Criminal and driving background will be performed and must be in good standing. Summit Design and Engineering is an Equal opportunity employer/affirmative action. E-verify

Current Openings for Help Desk Support Technician I Jobs at Summit Design and Engineering Services