Tier 2 Help Desk Technician

Summit Design and Engineer Services is seeking an experienced Tier 2 Help Desk Technician to work with our growing company based in Hillsborough, NC.   This position will work primarily out of our Raleigh office, though occasional travel may be required to our satellite offices throughout North Carolina and Virginia.

The Tier 2 Help Desk Technician will report to and work closely with the Director of IT, who oversees all IT-related services and functions within the company, as well as with other members of the IT department. The position requires an ability to multitask and respond quickly to different kinds of technical problems that involve both software and hardware, desktops, laptops, iPads and servers. Outstanding communication and customer service skills are essential.

Responsibilities:

• Configure and deploy desktops and laptops for end users in all internal departments at multiple office locations through the state of NC and VA
• Provide application support and troubleshooting of commonly used programs including CAD software (Autodesk, Bentley) and Office 2016/Office 365 (especially Outlook)
• Proactively work with users and vendor technical support to solve problems, improve processes and increase employee productivity
• Assist in the management and support of iPads for field workers throughout the state of NC and beyond (via Meraki)
• Provide backup support for all servers (Windows), firewalls and related networking equipment
• Effectively manage asset inventory through timely data entry and accurate record keeping
• Work collaboratively with other members of the IT department on any special projects (e.g., Office 365 migration; server upgrades)

Requirements:

• Bachelor's in information science or a related field with 4+ years of experience or 6 years of progressive experience
• Strong oral and written communication skills
• Significant experience in working with and assisting both technical and non-technical users, understanding their needs and providing fast, friendly service to meet their business needs
• Systematic and analytical approach to problem-solving
• Detail oriented, self-motivated and able to prioritize and manage several projects at the same time effectively
• Ability to work in a fast-paced environment with changing priorities and to manage time effectively
• Strong familiarity with Windows 7, 10 and Server 2012 R2
• Prior experience with Autodesk / Bentley products a plus
• Familiarity with Windows Active Directory as well as iOS devices highly desirable
• Ability to lift up to 35 lbs. occasionally and up to 50 lbs. on rare occasions
• Ability to drive without restrictions

Summit Design and Engineering Services is a multi-disciplined design and engineering services firm headquartered in Hillsborough, North Carolina, with other offices in Raleigh, Durham, Asheville, Fayetteville, Pittsboro, Indian Trail and South Boston, Virginia.   For the past 4 years we have been named one of the fastest growing companies in the Research Triangle area.

Since 1997, Summit's success, tradition of service and expansion into new fields of practice have been based on our commitment to help our clients successfully complete projects of all types. 

Our expertise includes:  Construction Engineering Inspection (CEI), Structural Engineering, Land Development, Geotechnical Engineering, Architecture, Transportation and Infrastructure Design, Traffic Engineering, Intelligent Transportation Systems (ITS), Construction Materials Testing, Special Inspections and Surveying.

Equal Opportunity Employer/Affirmative Action

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Current Openings for Tier 2 Help Desk Technician Jobs at Summit Design and Engineering Services